Governing Documentation and Membership Conditions
The programme is administered, managed and distributed by Hong Kong Wellness Ltd. These terms and conditions apply to the Aimviva Travel Club and the provision of any benefits there under.
You must read these terms and conditions before you apply to become a member of the Aimviva Travel Club.
By applying to become an Aimviva Travel Club member, and paying the annual membership fee , you will be deemed to have: Read and agreed to be bound by these terms and conditions.
Hong Kong Wellness Ltd has the sole right to interpret, apply and disapply the terms and conditions, and any other rules, regulations, policies or procedures
Once you are an Aimviva Travel Club member, you have a choice on whether or not to access or use the benefits on offer under the Aimviva Travel Club. If you choose to access or use a benefit, in addition to these terms and conditions you will be bound by any additional terms and conditions which may be stipulated in writing by a partner of the Aimviva Travel Club from time to time
Hong Kong Wellness ltd has the sole discretion to unilaterally
(1) modify the Aimviva Travel Club structure, make changes, in whole or in part, with or without notice, to any aspect of the Aimviva Travel Club, benefits, rules, regulations, polices, procedures, conditions of participation or other features including these terms and conditions.
(2) terminate, suspend, cancel, deactivate, recall or revoke Aimviva Travel Club (in whole or in part) at any time, upon reasonable notice where it is possible and/or practical to give such notice Any revised version of the terms and conditions shall be effective as at the date of publication.
Any continuous subscription or use of, or participation in, Aimviva Travel Club by you will be deemed as your unequivocal acceptance of any amendment to these terms and conditions
Hong Kong Wellness Ltd and their partners shall not be liable for any loss or damage resulting from any amendment to these terms and conditions It is your responsibility to keep yourself up to date in respect of these terms and conditions
Hong Kong wellness Ltd reserves the right to change the identity and range of partners, benefits structure / incentives / discounts / cash back and eligibility conditions at any time For example, Hong Kong Wellness Ltd may, among other things add, limit, change, replace or remove partners; add, limit, change, replace, limit, cancel, withdraw or remove any benefit, incentive or cash back; change the annual membership fees; change any other features, concessions or benefits of the Aimviva Travel Club; and/or adopt or implement any legal requirement, decision, recommendation, regulatory guidance or standard of any court, tribunal, ombudsman service or regulator .
We shall use reasonable effort to notify the Aimviva Travel Club members of changes or variations to the Aimviva Travel Club by posting details of the changes on the Aimviva Travel Club website. Where we consider that changes to the Aimviva Travel Club will be significant, we shall endeavour to provide members with reasonable notice of the changes in advance.
This notice may be provided electronically, including by email (sent to your last notified email address) or by posting details of the change(s) on the Aimviva Travel Club website.
Aimviva Travel Club Membership is granted based on the sole discretion of Hong Kong Wellness Ltd. and Hong Kong Wellness Ltd may refuse membership to any applicant.
The Aimviva Travel Club membership year commences on the date that membership begins and runs for a 12-month period.
No refund for any annual membership fee will be made to you in any circumstance.
Qualification as an Aimviva Travel Club Member
To qualify as an Aimviva Travel Club member, an applicant has to meet the following requirements:- A You must be 18 years or older (as of last birthday), whereas the maximum issue age is 70; B You must provide a valid unique email address and identification number; C Your annual membership fee is duly paid; and D You must provide a valid credit card in order to activate the Priority Pass benefit.
The Aimviva Travel Club member must be a living individual, and membership is not available to corporations or other legal entities
Each individual is entitled to only one Aimviva Travel Club membership
Certain benefits may not be accessible immediately and may be subject to a processing or waiting period
Additional fees for using benefits
Additional fees, including but not limited to, activation fees, surcharge, monthly fees and subscription fees, may be payable for the utilisation of certain benefits The fees may be payable directly to the partner.
Where possible, we will endeavour to give you advance notice of the introduction of, or increase to, any fees payable for the utilisation of certain benefits This notice may be provided electronically, including by email (sent to your last notified email address) or by posting details of the change(s) on the Aimviva Travel Club website
Important information about benefits
Benefits are provided by our partners These partners are separate and independent entities, and Hong Kong Wellness Ltd shall not be responsible for the nature or quality of products or services provided by those partners, nor for any solicitation efforts by those partners The products and services offered by our partners are not sold or marketed by Hong Kong Wellness Ltd, and the provision of the same may also be subject to certain terms and conditions of our partners
Hong Kong Wellness Ltd makes no representations or warranties, express or implied, of any kind with respect to any benefit, including price, availability, quantity, quality, accuracy, timeliness, usefulness, merchantability or fitness of any product or service provided as part of a benefit, including without limitation, success rate, fitness for a particular purpose and quality
Hong Kong Wellness Ltd will not be liable for any loss, injury, claim or damage suffered or incurred as a direct or indirect result of an Aimviva Travel Club member’s use of a product or service or reliance upon advice with respect to any benefit
Hong Kong Wellness Ltd shall have no liability for partner withdrawals from the Aimviva Travel Club or for benefit changes or cancellations caused by partner withdrawals, or discontinued partner service, for any reason
Any dispute about any products or services provided as part of a benefit must be resolved directly with the relevant partner
By joining and participating in the Aimviva Travel Club, you understand and acknowledge that your name, address and certain other personal data of yours may be shared with some or all of our partners and that you may receive promotional materials, mailings or emails from Hong Kong Wellness or our partners with respect to the partners’ products and services
You may, however, opt out of receiving such materials by advising Hong Kong Wellness Ltd or Aimviva Travel Club. However, if you choose to opt out, you are not able to receive useful information about benefits or benefit changes
Annual Membership Fee
Participation and membership in Aimviva Travel Club is subject to the payment of an annual membership fee. All annual membership fee will be payable to us on or before your annual membership fee due date.
The annual membership fee for the following year will be advised to you on initial application and prior to the annual membership fee due date.
We reserve the right to vary the annual membership fee provided we notify you in advance of the new annual membership fee prior to the annual membership fee due date.
You must pay your annual membership fee on an annual or such other periodic basis and using such payment methods as may be approved by us Each periodic payment is an installment of the current year’s annual membership fee
If we do not receive payment of your annual membership fee by the end of the grace period, your Aimviva Travel Club membership will automatically terminate.
Termination of Membership
Automatic termination Subject to our rules and any extension that may be allowed by us, your Aimviva Travel Club membership will automatically terminate.
You may terminate your Aimviva Travel Club membership at the end of the membership year You must provide us with 30 days’ prior written notice, sent to us by email at firstname.lastname@example.org in order to terminate your membership No full or partial refund of the paid annual membership fee shall be allowed by us in the event that you choose to terminate your membership
On termination of your membership, you may or may not automatically terminate your existing relationship with partners, you may still be subject to the notice period of certain partners and to any other relevant terms and conditions of such partners
We reserve the right to terminate, suspend, cancel, deactivate, recall or revoke the Aimviva Travel Club (in whole or in part) at any time and do not guarantee that the Aimviva Travel Club will continue indefinitely or that it will be managed and owned by us.
We further reserve the right to terminate, suspend or deactivate your Aimviva Travel Club membership (in whole or in part, including your access and right to utilise one or more of the benefits), for reasons which include (but are not limited to):
A if we detect or suspect any unusual, irregular, suspicious, fraudulent or unauthorised use or activity or any conduct/misconduct;
B detrimental to the interests of Hong Kong Wellness Ltd, any threatened or actual breach by you of the Aimviva Travel Club terms and conditions;
C if you do not or no longer qualify (or we suspect that you do not or no longer qualify) for an Aimviva Travel Club membership under these terms and conditions;
D if you do not pay the annual membership fee or any other fees payable to us or any of our partners;
E if we believe that you are abusing or misusing the benefits, awards or privileges of the programme.
In the event of termination of the Aimviva Travel Club or the cancellation of membership in the Aimviva Travel Club , we shall notify you in writing of such termination or cancellation by posting details on the Aimviva Travel Club website, and/or by sending an email to the last notified email address as specified by you.
Subject to the terms of our agreement with relevant partners, we shall use reasonable endeavours to allow Aimviva Travel Club members to access their benefits ordered as at the date of termination for a period of 45 days from when we issue notification of the termination of the Aimviva Travel Club
If for any reason, any provision or part of the Aimviva Travel Club terms and conditions or any provision or part of any other governing documentation is found to be void or unenforceable, such provision or part of the Aimviva Travel Club terms and conditions or of any other governing documentation shall be deemed to be severed from the terms and conditions or such other governing documentation and the remainder of such provision or of the Aimviva Travel Club terms and conditions or such other governing documentation, as the case may be, shall remain in full force and effect and may be enforced to the fullest extent possible
Other benefit promotions, special discounts, competitions, exclusive offers etc may be offered from time to time, including from us, our partners or affiliates If they are offered, other terms and conditions may apply, which may be notified by mail, email, SMS, the Aimviva Travel Club website or other facility
How we communicate with you and consent to electronic communication
You consent to receive documents and other information in relation to your Aimviva Travel Club membership and any other arrangements you have with us by electronic communication to the most recent email address we have for you in our records and authorise us to act on instructions received electronically
You also consent to us communicating electronically the fact that some information can be obtained by following a hyper-link or by accessing an electronic address set out in the communication
You acknowledge that these consents and authority have effect to the maximum extent that we are permitted by law to act and provide information to you in accordance with these consents and authority
We shall be entitled from time to time to contact you via electronic transmission (e g email), mail, SMS, MMS, telephone, fax and other means of communication (via any of your telephone numbers) in respect of your membership and participation in the Aimviva Travel Club
You acknowledge that hard copy documents and information may not be given and that electronic communications must be regularly checked
Notwithstanding these consents, we may still decide to send you hard copy documents and information in certain circumstances
Any notice or other information to be given to you may be given by updates to the Aimviva Travel Club website, portals, online facilities, electronic transmission (e g email), mail, SMS, MMS, telephone and other means of communication (by any of your telephone numbers), at the address as may from time to time be notified in writing
We shall use reasonable endeavours to transmit statements, notices and other material relevant to Aimviva Travel Club members to advise you of various matters of interest, including changes to the benefits, but we shall not be responsible for correspondence lost or destroyed
Any statement, notice or other material shall be deemed to have been given by us if it is uploaded to the Aimviva Travel Club website or if it is sent to the email or physical mail address last notified to us by the Aimviva Travel Club member
You are responsible for advising us of any change in your contact details, including email and physical mail address, and ensuring that your email address remains current and unblocked and that communications from us are not filtered or placed in a location where you do not see them so that we can provide documents and other information to you
Hong Kong Wellness Ltd shall not be liable for failure to deliver a notice to you where you have failed to comply with the foregoing
Disclosure of information By way of summary,
We collect personal and sensitive information in a range of circumstances, including on registration, when you contact us, make an enquiry or use or request our products or services or the products or services of our partners The types of personal and sensitive information we collect includes (amongst other things) your name and contact details, identifying information (e g date of birth), demographic and profile information (sex, age, etc ) and health and medical-related information We also collect personal information about your interactions with us, including any contact we have with you by telephone, email or online You hereby agree that any information provided by you for use in relation to the Aimviva Travel Club is on a voluntary basis for your membership and participation in the Aimviva Travel Club
Your subscription to Aimviva Travel Club membership and certain related information will have to be disclosed by us to those persons who have insurable interest in your life and intend to take out (or have already taken out) a life or medical insurance policy with us on your life (i e applicants or policy owners)
The servicing agents of these insurance policies under which you are named as the life insured will also have access to the said information in order to provide proper advice and service to the applicants and policy owners with respect to the availability of integrated products
Hong Kong Wellness Ltd (and for the avoidance of doubt, its related bodies, corporate, and affiliates) may also use and disclose your personal information to provide marketing communications that may be of interest to you, including without limitation, about new products and services from Hong Kong Wellness Ltd as well as partner products and services, changes in your membership fees or any changes/enhancements to the benefits
Communications may be provided on an ongoing basis by telephone, electronic messages (e g email and pop-ups), online (including websites and mobile apps) and other means
Before using your personal data for the marketing purposes, we must obtain your consent, and only after having obtained such consent may we use and/or provide your personal data for any promotional or marketing purpose
If you do not wish to receive direct marketing communications please indicate this where prompted (e g on the application form, by following unsubscribe instructions in the communications themselves or by contacting us directly
Dishonesty/fraud/misrepresentation/abuse of Aimviva Travel Club privilege
Your membership of and participation in the Aimviva Travel Club is based on mutual trust Where dishonesty or fraud or misrepresentation or abuse is detected, benefits may not be awarded, your membership may be cancelled and the matter may be referred to the appropriate authorities
This Aimviva Travel Club membership may become invalid and we may take other action consistent with our legal rights
If any act or omission by you is dishonest or fraudulent or constitutes an abuse of the Aimviva Travel Club privilege, or if any dishonest or fraudulent or improper means or devices are used by you, any member of your household or anyone acting on your or their behalf in relation to the Aimviva Travel Club, then all benefits may be lost or forfeited.
Exclusion of liabilities
Under no circumstances, including as a result of its negligent acts or omissions or those of its officers, employees, directors, agents, advisers, contractors, partners or other persons for whom in law it may be liable, shall Hong Kong Wellness Ltd be liable for any loss or damage of any nature which you, your beneficiaries or any third parties may sustain as a result of engagement in the Aimviva Travel Club
By agreeing to these terms and conditions you, your beneficiaries and any third parties indemnify Hong Kong Wellness Ltd accordingly
All liability of Hong Kong Wellness Ltd and/or partners and their respective officers, employees, directors, agents, advisers and/or contractors for any loss, damage, claim or expense (including but not limited to indirect, incidental, special, punitive or consequential liability, economic loss, loss of profits and loss of opportunity) you may incur or suffer that arises directly or indirectly out of these terms and conditions, any other governing documentation as set out in clause 1 of these terms and conditions or the Aimviva Travel Club (regardless of whether we have any control over circumstances giving rise to the claim or not) including termination or suspension of your membership, termination of the Aimviva Travel Club and/or termination of any partner benefit, is hereby excluded to the maximum extent permitted by law
To the extent permitted by law, this applies even if we have been informed that the liability, loss, damage or expense will or may result
Hong Kong Wellness Ltd and/or partners and their respective officers, employees, directors, agents, advisers and/or contractors disclaim all warranties, express or implied, in connection with the Aimviva Travel Club and the benefits
To the fullest extent permitted by law, Hong Kong Wellness Ltd disclaims all express or implied warranties including, but not limited to, warranties of availability, price, satisfactory quality, merchantability and fitness for a particular purpose
Hong Kong Wellness Ltd shall not be liable for any damage or loss of any kind directly or indirectly arising from or in connection with the Aimviva Travel Club, any information, software, products, services, benefits or content obtained through the Aimviva Travel Club, or your dealings with our partners and third party service providers available through the Aimviva Travel Club.
Hong Kong Wellness Ltd shall not be liable for any disruption to the Aimviva Travel Club or any delay to or inability to provide any of the benefits caused by circumstances beyond the control of Hong Kong Wellness Ltd including, but not limited to, failure of any service provider or other third party, merchant closure, strikes or industrial disputes, acts of God, flood, weather, natural disaster, unavailability, war, hostilities (whether war be declared or not) terrorism, rebellion, revolution, insurrection, military or usurped power or confiscation or civil disturbance.
Any third party links (including those of partners) provided by us on any of our websites, communication channels and social media are provided for your convenience Their inclusion does not imply any approval or endorsement by us We have no control over the content of those sites and accept no responsibility or liability in respect of them
You must evaluate and bear all risks associated with the use of the content downloaded and acquired through our/third party (including partner) websites
We shall not be liable for any damage or loss of any kind directly or indirectly arising from or in connection with your use or inability to access our website /third party (including partner) links and/or use any related documents
Please note that the material (including, without limitation, information contained in applications and video clips), provided on any of our websites, communication channels and social media, including all text, photographs, images, illustrations, graphics, audio, video and audio-video clips, is provided by way of general information only
Whilst we, (including our holding company, subsidiaries and/or the subsidiaries of our holding company and any joint venture partners or affiliates), endeavour to ensure that the contents of the material are accurate, errors or omissions may occur and we do not accept any liability in respect of them .
We do not accept any liability with respect to death, injury or any consequential damage or loss arising from or in connection with the Aimviva Travel Club generally or from the supply of a benefit or service or from the loss, theft or destruction of a benefit (including, but not limited to vouchers)
This serves to clarify that Aimviva Travel Club is a member club providing various benefits and information relating to Travel and not an insurance product that falls under the jurisdiction of the insurance regulation
From time to time and in our sole and absolute discretion, we may select individuals and offer exclusive memberships to them for AIA Vitality programme In such circumstances the individual will be deemed to satisfy the eligibility criteria in these terms and conditions and other additional eligibility criteria as may be determined by us for the exclusive membership offer at our sole and absolute discretion
We may at our sole and absolute discretion waive the annual membership fee, or other requirements of Aimviva Travel Club membership
Whether a selected individual is offered an exclusive membership and the eligibility and rules applicable to such exclusive membership are at the absolute discretion of Hong Kong Wellness Ltd
These terms and conditions apply to such exclusive memberships, except where the terms and conditions are inconsistent with this clause , in which case this clause will prevail to the extent of any inconsistency
If an exclusive membership is offered, other terms and conditions may apply, which may be notified by the Aimviva Travel Club website, mail, email, SMS or such other facility as Hong Kong Wellness Ltd determines in its sole and absolute discretion
We reserve the right to terminate, suspend, cancel, deactivate, recall or revoke an exclusive membership offered at any time
Without in any way limiting the termination rights of Hong Kong wellness Ltd or other rights contained in these terms and conditions or rights under rules, regulations, polices, procedures and other documentations relating to Aimviva Travel Club, where a selected personnel of our business partner has been granted an exclusive membership, the exclusive membership may, in the absolute discretion of Hong Kong Wellness Ltd be terminated on the occurrence of the earliest of one of the following applicable events: cessation of business; cessation to be the business partner ; retirement; death
Hong Kong Wellness Ltd reserves the right, and retains the sole discretion, to terminate or suspend the exclusive membership at any time without the need to provide reasons
Other terms and conditions shall continue to apply to exclusive memberships and other rules, policies or procedures applicable to exclusive memberships may be adopted, implemented, amended or varied by us from time to time
Third party rights
These terms and conditions, and other documentations issued by us relating to Aimviva Travel Club are not intended to, and do not give any person who is not our member any right to enforce any of the provisions
If any provision of these terms and conditions is prohibited by law or judged by a court or tribunal to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these terms and conditions and rendered ineffective as far as possible without modifying the remaining provisions, and shall not in any way affect any other circumstances of or the validity or enforcement of these terms and conditions
No failure or delay by Hong Kong Wellness Ltd in exercising any or enforcing any right, power or privilege shall impair the same or operate as a waiver of the same nor shall any single or partial exercise of any right, power or privilege preclude any further exercise of the same or the exercise of any other right, power or privilege
Law and jurisdiction
These terms and conditions and the relationship between you and Hong Kong Wellness Ltd are governed by Hong Kong laws
By joining the Aimviva Travel Club, you agree to submit to the exclusive jurisdiction of the Hong Kong courts
If this English version of the terms and conditions do not conform to the other language version, or there is any conflict in meaning between the English version and any version or translation in other language, the English version shall prevail
In the event of dispute, Hong Kong Wellness Ltd reserves the right to final decision
Definitions and Interpretation
In the terms and conditions, unless the context otherwise requires, the headings are inserted for convenience only and shall not affect the construction of these terms and conditions The following expressions have the following meanings:
We, our, us Refers to Hong Kong Wellness Ltd and/or where appropriate, its related bodies corporate and affiliates
Aimviva Travel Club member is a member of the Aimviva Travel Club whether
The Aimviva Travel Club is offered and administered by, or on behalf of, Hong Kong Wellness Ltd
The Aimviva Travel Club is a member club providing information, discounts and other benefits or privileges in connection with travel
Aimviva Travel Club website The Aimviva Travel Cllub website at www.aimviva.com or any related subdomain
Membership year The 12-month period starting from the commencement of your membership. Exceptions to this duration shall be clearly notified by Hong Kong Wellness Ltd
Membership fee due date Refers to the date when your annual membership fee payment is due
Partner Means a retailer, association, or any other person, entity, firm or corporation who offers products or services or benefits as in the Aimviva Travel Club. The partners are separate and independent persons or entities from Hong Kong Wellness Ltd
Terms and conditions mean these terms and conditions and, where applicable, any other terms and conditions which govern an Aimviva Travel club member’s participation in the Aimviva Travel Club, including where applicable any promotional rules
You, your Refers to a living individual who has applied and been granted membership in Aimviva Travel Club
Information is correct as of 8 September 2017